Enterprise AI Support Center

Build Your Customer Service
Team with AI Agents.

Mujib does what a customer service team does — answer calls and messages, understand issues, resolve from your knowledge and your systems, and escalate to humans. Same operations. AI agents on your real phone line.

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24/7Voice Coverage
<10msVoice Latency
97Languages97لغة ولهجة
99.9%Uptime SLA
SIP / PBX Ready
In production · enterprise telephony
  • NBTEL — voice on real SIP/PBX
  • Asterisk · FreePBX · carrier trunks
  • RAG answers only from your KB
  • Encrypted in transit · secrets sealed
Customer storySecurity & controlsStatus & uptimePrivacySIP setup

It doesn't just answer. It does the work.

Mujib books, takes orders, files requests and reads live status from your systems — and asks before it acts. Every step is logged.

  • Books and reschedules

    Checks real availability in your calendar or system, confirms the slot with the customer, then books it.

  • Takes orders and requests

    Collects the fields your team defined, one question at a time, and files the request on the right board with a reference number.

  • Answers from live data

    Prices, stock, order status and balances, read from Odoo, HubSpot, Zoho, Shopify, Google Sheets or your own API.

  • Keeps the customer's card current

    Name, city and what they asked for are saved on the contact as the conversation goes, so your team never asks twice.

  • Hands over with the full story

    When a person is needed, the case reaches Inbox with the conversation and everything already done.

Run · WhatsAppIraqi Arabic
  1. Customerأريد موعد باچر العصر
  2. Checkscheck_availability → 3 slots · Google Calendar
  3. Mujibعدنا الساعة 4:30 العصر، أثبتلك الموعد؟
  4. Customerإي ثبّته
  5. Actscreate_booking → RE-1042 · filed in Inbox
  6. Automationemail front desk · row added to Google Sheet
Confirmed by the customerEvery step logged
  • Asks before it actsBookings, orders and changes wait for the customer's yes.
  • Your approval where it mattersRefunds, discounts or anything you mark go to your team first.
  • Inside your working hoursTransfers and promises follow your schedule and holidays.
  • Nothing happens off the recordEvery tool call, message and automation run is in the history.
Voice AI in Real Operations

Built for High-Stakes Support & Voice Workflows

See how Mujib automates technical troubleshooting, customer inquiries, field dispatch, and enterprise call center traffic.

24/7 CUSTOMER SERVICE & BILLING

24/7 Tier-1 Support Without Hold Times

Mujib answers customer calls instantly, verifies account details, guides billing inquiries, and resolves requests end-to-end without long queues.

  • Retire the hold music

    Replace annoying IVRs with an intelligent voice agent that resolves issues on the first ring.

  • Multilingual & Dialect Native

    Understands and replies in 97 languages and their local dialects — the same natural style the caller uses.

  • Instant API & CRM Actions

    Executes live updates directly into your ERP/CRM systems during the phone call.

90%+First-Call Resolution
70% Cost Reduction
<10msVoice Latency
85% Ticket Deflection
IT & SYSTEM TROUBLESHOOTING

Automated IT Helpdesk & Password Resets

Free your engineering and support staff from repetitive tickets. Mujib verifies user credentials, resets passwords, and troubleshoots network issues step-by-step.

  • Secure Identity Verification

    Safely verifies employee ID and MFA tokens before resetting sensitive access credentials.

  • RAG-Grounded Troubleshooting

    Diagnoses VPN, software, and PBX configuration errors strictly from internal runbooks.

  • Context-Rich Warm Handoff

    Seamlessly escalates complex edge cases to senior engineers with live call transcripts.

FIELD OPERATIONS & MAINTENANCE

Hands-Free Voice Dispatch & Incident Logging

Field technicians and on-site staff can log incident reports, check equipment inventory, and update work orders hands-free on the go.

  • Keep hands on the job

    Technicians speak naturally through wireless earbuds without opening laptops or mobile apps.

  • Structured Data Extraction

    Automatically converts voice conversations into clean maintenance logs and ERP tickets.

  • Noise-Resilient Audio Engine

    Maintains high voice recognition accuracy even in noisy industrial or outdoor environments.

3x Faster Field Logging
100%Policy Accuracy
10,000+Concurrent Calls
99.9%Uptime SLA
ENTERPRISE CALL CENTER

Build Voice Agents That Resolve More and Deflect Less

Scale effortlessly from 10 to 10,000 concurrent calls during product launches, outages, or seasonal spikes without hiring temporary agents.

  • Direct SIP / PBX Integration

    Connects directly via SIP Trunk into Asterisk, FreePBX, Cisco, or carrier lines in 15 minutes.

  • Real-Time Supervisor Intelligence

    Live sentiment tracking, auto-summarization, and call quality analytics on one dashboard.

  • Infinite Elastic Scaling

    Handles peak traffic surges instantly so no customer ever encounters a busy tone.

INBOUND SALES & APPOINTMENT BOOKING

Instant Inbound Lead Qualification & Calendar Booking

Convert inbound caller interest into booked meetings and qualified deals. Mujib captures caller requirements, scores budget and readiness, and books calendar slots in real time.

  • Instant Lead Qualification

    Qualifies prospective clients with structured questions before routing to account executives.

  • Direct Calendar & CRM Sync

    Checks live calendar availability and books meetings with automatic SMS and email confirmations.

  • Zero Lead Drop-Off

    Engages prospective buyers 24/7 the moment they call, capturing revenue outside standard hours.

3x More Booked Meetings
24/7Active Sales Pipeline

Every channel your customers use. One brain.

Phone lines, messaging and social, with the same assistant, the same knowledge and one Inbox for your team.

Calls

  • Your phone lineSIP / PBX: Asterisk, FreePBX, carrier trunks
  • Voice on your websiteOne snippet, a live call in the browser
  • Inside your appChat and voice through the Flutter SDK
  • Reminder callsAppointments and renewals, called out on time

Messaging

  • WhatsApp BusinessOfficial API, templates and campaigns
  • TelegramBot connected in a guided step
  • ViberBusiness messages
  • SMS and emailReplies on the same thread
  • SlackFor internal help desks
  • Web chat and APIWidget, REST API and webhooks

Social

  • Instagram DMsConnected with one button
  • MessengerEvery page you manage
  • TikTokDirect messages
  • X direct messagesSupport where they post
  • Replies to commentsEvery "price?" answered, privately or in public
  • Voice notes answered with a voice note
  • Photos and screenshots understood
  • Remembers the customer across channels
  • Your team can step in at any moment

One brain. Every dialect.

Detects how the caller speaks — language and dialect — and replies in the same natural style. Not a language menu. A live match.

Spanish (Mexico)Detected

¿Cómo le hago para renovar mi paquete de internet?

Mujib replies

Claro — lo puedes renovar desde la app, o te lo dejo listo ahora mismo.

French (Canada)Detected

J'aimerais savoir où est rendu ma commande.

Mujib replies

C'est noté — ta commande 4821 est en livraison, prévue pour demain.

English (US)Detected

I need to update my billing address.

Mujib replies

Of course — I can update that from your billing profile now.

See all 97 languages and dialects →

Mujib Inbox

The CRM that files itself.

Support, conversations, contacts, inventory, real estate, academy, autos, trips, sales, pipeline, and marketing — one workspace. Mujib files the record. Your team works it at inbox.aimujib.com.

  • Support
  • Conversations
  • Contacts
  • Inventory
  • Real Estate
  • Academy
  • Autos
  • Trips
  • Sales
  • Pipeline
  • Marketing
See Inbox in a demo
Mujib Inbox workspace with Support, Conversations, Contacts, Inventory, Real Estate, Academy, Autos, Trips, Sales, Pipeline, and Marketing

The follow-up runs itself.

When something happens — a new request, a status change, a customer who went quiet, a due date — Mujib runs the steps you set, in plain words, with a full run history.

Booking confirmed On
When

A request is filed on Bookings

Only if

Branch is Erbil

Then
  1. Send the WhatsApp template booking_confirmedasks first
  2. Wait until one day before
  3. Call the customer with a reminder
  4. Add a row to the branch Google Sheet
  5. Tell the front-desk team chat
Tried on a sample first Retries on failure Every run in the history

Starts when

  • A conversation starts or a request is filed
  • A status changes on any board
  • A customer goes quiet, or a request waits too long
  • A due date, a renewal or a birthday arrives

Does

  • Messages, WhatsApp templates and product cards
  • AI steps: understand the request, write a reply, fill the customer's card
  • Assign, tag, set a field, pause or resume the assistant
  • Email, Google Sheets, your CRM, or a call to your own system
  • Describe a rule in words and Mujib drafts it

Knows your business. Shows you what works.

Answers come only from your content and your systems, and every week you see what to improve.

Know

  • Knowledge base from documents, links and files
  • Collections: price lists, rooms, products as tables
  • Answers only from your content, checked before sending
  • Unanswered questions turn into new answers
  • Playground and full prompt preview before go-live

Connect

  • 20+ ready sources: SQL, REST, Sheets, Odoo, Shopify, WooCommerce, Notion, Zendesk
  • HubSpot, Zoho, Salesforce and Google Calendar actions
  • Events from your systems start automations
  • Signed webhooks, REST API and Flutter SDK

Measure

  • Reports by channel and team
  • Customer satisfaction (CSAT) after each case
  • Answer-quality alerts for review
  • Audience insights from real conversations
  • Usage, billing and a full audit log

Built for the enterprise. Rolled out with you.

The controls your security team asks for, the deployment your IT team needs, and a team that sets it up with you.

Security

  • Encrypted in transit with TLS
  • Stored keys and secrets sealed (AES-256-GCM)
  • Each customer isolated in its own tenant
  • Your data never trains third-party models
  • Personal data hidden from staff by default

Governance

  • Roles: owner, editor, viewer
  • Two-step sign-in, required for administrators
  • Audit log kept for a full year
  • Approvals before sensitive actions
  • Data export, deletion and retention you set

Reliability

  • Encrypted automatic backups with tested restore
  • Webhooks sent from a durable queue, retried until delivered
  • Health alerts and a public status page
  • Protection against password guessing

Deployment

  • Mujib Cloud
  • A dedicated Edge next to your PBX, so call audio stays local
  • On-premise when data must stay on your infrastructure
  • API, webhooks and SDK for your developers

Built to ISO 27001 controls, with a documented information-security management system.How we protect your data →

Your rollout, with our team

  1. Discovery

    We map your calls, channels and the questions that matter most.

  2. Built on your knowledge

    Your documents, price lists and systems connected, in your customers' dialect.

  3. Tested before it talks

    Playground, test numbers and a full prompt preview. Nothing reaches customers until you say so.

  4. Live on your line

    Start with one channel or one queue, then widen as the results come in.

  5. Better every week

    Unanswered questions and quality alerts become new answers.

Frequently Asked Questions

Yes. Mujib connects to Asterisk, FreePBX, and carrier SIP trunks for inbound voice.
Mujib supports 97 languages and their local dialects on voice, chat, and messaging. The agent detects how the caller speaks and replies in the same language and regional style. See all 97 languages and dialects →شوف كل الـ 97 لغة ولهجاتها →
Yes. Automations start on events such as a new request, a status change, a quiet customer or a due date, and run the steps you set: messages and WhatsApp templates, reminders, AI steps, Google Sheets, email or a call to your own system. Messages to customers ask first by default, and every run is in the history.
It can book, take orders, file requests and read live data from your systems. It confirms with the customer before acting, sends anything you mark as sensitive to your team for approval, follows your working hours, and logs every step.
Yes. Our team maps your calls and channels, builds the assistant on your knowledge and systems, and tests it with you on test numbers. Nothing reaches your customers until you approve it. You can also start on your own with a free account.
Yes. Messages, voice, and knowledge files are encrypted in transit with TLS. Your knowledge base and conversations stay in your tenant. Customer data is not used to train third-party foundation models.

Ready to run your
AI support center?

Talk to our team about deploying Mujib on your phone line — enterprise SIP, multilingual voice, and human handoff.

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