Customers
Enterprise teams running
AI support centers
Same operations as a call center — receive, understand, resolve, escalate — on real phone lines and channels.
NBTEL
Telecom & ISP · Iraq · Enterprise
NBTEL (NB Telecom) deployed Mujib as an AI-powered technical support center on their real phone line. Subscribers call the same number they always use — an AI voice agent answers instantly, explains NOVA packages and network issues from the company knowledge base, and transfers to a human agent when needed.
The challenge
High call volume around package questions, line status, and billing — especially outside business hours. Scaling a human call center for 24/7 coverage is expensive and slow to train.
The solution
Mujib Voice on SIP/PBX: agent trained on NBTEL's full knowledge base (NOVA packages, TOD, network troubleshooting, policies). Responds in the caller's language and natural dialect. Full call transcripts and human handoff with context.
What callers ask
- "What NOVA packages do you have?"
- "My internet isn't working — can you check my line?"
- "How do I upgrade my plan?"
- "Transfer me to a human agent."
Stack
"We needed our phone line to answer — accurately, in the customer's own words, around the clock. Mujib runs the same support workflow our call center would, without the hiring cycle."— NBTEL Technical Operations
Ready to run your AI support center?
Deploy on your SIP line, train on your knowledge base, go live in days.
