Enterprise AI Support Center

Your Call Center.
Powered by AI.

Mugib does what a technical support center does — receive calls, understand issues, resolve from your knowledge, and escalate to humans. Same operations. AI agents on your real phone line.

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SIP / PBX Ready 50+ Languages Human Handoff Enterprise Grade
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In production today

NBTEL runs Mugib on their real phone line

Iraqi telecom & ISP. AI voice agent on SIP/PBX answers NOVA package questions, network issues, and billing — 24/7 with human handoff.

24/7 Voice <2s Answer SIP PBX 50+ Languages
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Live metrics from NBTEL telecom deployment · Case study

The Idea

Same as a Call Center. Powered by AI.

Mugib is not another chatbot widget. It runs your support operations — receive, understand, resolve, escalate — on your real phone line and channels.

Traditional Call Center

  • Large teams, salaries, training cycles
  • Limited hours, queues, hold music
  • Inconsistent answers across agents
  • Hard to scale during outages or peaks

Mugib AI Support Center

  • AI agents trained on your knowledge base
  • 24/7 on SIP, PBX, and voice lines
  • Consistent, policy-aligned responses
  • Speaks in the caller's language & dialect
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Capabilities

Everything a support center needs

Voice, knowledge, live data, and every channel your customers use — one AI platform. Not a bolt-on chatbot.

Voice & SIP Knowledge Live data Channels

WhatsApp, Telegram, Instagram, email, web chat & voice — same AI, same answers.

Voice AI & SIP / PBX

Answer real phone lines 24/7. Connect Asterisk, FreePBX, or your carrier SIP trunk — same workflow as a call center.

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Knowledge Base & RAG

Upload docs, URLs, and policies. The AI answers only from your content — accurate, on-brand, no hallucinations.

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MCP Integration

Connect ERP, CRM, SQL, REST APIs, and spreadsheets. The agent reads live data and takes action — not just chat.

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Omnichannel

WhatsApp, Telegram, Instagram, email, and web chat — one AI, one dashboard, same knowledge.

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Human Handoff

Escalate to your team when needed — warm transfer on voice, agent takeover on chat, full conversation context.

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API & Webhooks

Embed in your app, trigger workflows, and sync with your stack. Enterprise auth, usage logs, and event webhooks.

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FAQ

Frequently Asked Questions

Mugib is an AI-powered support center for your phone line and channels. It receives customer calls, understands the issue, answers from your knowledge base and connected systems, and transfers to a human agent when needed — the same workflow as a traditional call center, executed by AI.
Mugib supports 50+ languages and dialects. The agent detects how the caller speaks and responds in the same language and natural style — on voice calls, chat, and messaging channels.
Mugib uses RAG technology, meaning the AI only answers based on YOUR knowledge base — not random internet data. This significantly reduces hallucinations and ensures responses are accurate and relevant to your business.

More questions? Talk to our team →

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Customer Support?

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